Emerging Technology Trends in the Hospitality Industry

Jeff Kiser is the current president of KOR Systems of Gainesville, Georgia. The work of Jeff Kiser revolves around providing Internet and other technology solutions for the hospitality industry.

Technology continues to move at a quick pace, and the hospitality industry oftentimes has a difficult time keeping up. Below are some trends that are currently revolutionizing the industry.

-Cloud software – Cloud software, or Software as a Service (Saas), is the new alternative to physical software copies. SaaS alleviates the need for on-site IT, and allows managers to focus on assisting guests.

-Mobile Solutions – Tablets and smartphones are on the cutting edge of interactive technology, and the hospitality industry is fully embracing this trend. Apps like City Nites eliminate the need for manual check-in processes.

Social Media – Social media continues to influence virtually every aspect of how humans interact. Online reviews are crucial to the reputation of a hotel, and using social media for marketing is crucial for hotels to stay competitive.

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